Services

  • ORDER CONFIRMATION

    Order confirmation
    When your order is confirmed, you will automatically receive a confirmation e-mail, followed by an e-mail from our commercial team, updating you about your order preparation.

    If you do not receive these two e-mails, please contact directly our commercial team (commercial@fob-paris.com).

    Modify or cancel your order
    Once your order is validated and before it is shipped, if you want to modify or cancel your order, please contact as fast as possible our commercial team (commercial@fob-paris.com).

  • SHIPPING

    Shipping fees and destinations
    We offer free shipping worldwide.

    Note: For shippments to non-EU countries, import duties can be applied. They remain to be paid by the Customer.

    Shipping time
    For France, standard delivery is 3 to 4 working days.
    For international shipping, standard delivery is 7 to 10 working days.
    If the product is out of order, the expected delivery date is given to you directly by our commercial team.

    Tracking
    When your order is shipped, you will receive an e-mail to inform you. This e-mail includes a tracking number, as well as an URL for you to track your order.

  • RETURN

    Return conditions
    You have the right to return your watch within 30 days, in its original packaging. Once the watch received and checked in our workshop, we will proceed with the refund.
    For any product return request, please get in touch with our commercial team (commercial@fob-paris.com).

  • WARRANTY

    All our watches are sold with a 2 years international warranty.
    During this period, all pieces found by our technical team to be flawed as a result of a manufacturing defect, will be repaired of replaced, free of charge.

    Your watch will be taken care of in one of the FOB PARIS workshop (Paris, Dubai, Tokyo, Shanghai or Hong-Kong).

    If you notice any defect, please get in touch with our technical team (support@fob-paris.com).

  • CARE AND REPAIR

    Your FOB PARIS watch was both designed and manufactured with great care. It contains a great number of delicate components, which is why we encourage you to be careful, avoid any impact and keep it away from extreme conditions.

    For optimal reliability, it is recommended that the watch is checked by a watchmaker every 5 years in order to ensure its proper functioning.

    Furthermore, to safeguard your watch, please read and follow the instructions described in the user manual.

    For all repair, your watch will be taken care of in one of the FOB PARIS workshop (Paris, Dubai, Tokyo, Shanghai or Hong-Kong).