Once your order is confirmed, you will automatically receive a confirmation e-mail, followed by an e-mail from our sales team, providing you with an update on your order status.
If you do not receive any confirmation e-mail, please contact directly our sales team [email protected].
If your order has been confirmed but has not yet been dispatched, and you would like to modify or cancel your order, please contact our sales team [email protected] in a timely manner.
We offer free shipping worldwide.
Note: For shipments to non-EU countries, import and custom duties may apply. The customer is responsible for settling any tax or duty fee relating to international shipments.
For France, standard delivery may take from 3 to 4 working days.
For international shipping, standard delivery may take from 7 to 10 working days. If the product is out of stock, the expected delivery date is given to you directly by our sales team.
Once your order has been shipped, you will receive a confirmation email containing a tracking number, as well as a direct URL link for you to track your order.
You have up to 30 days upon receiving your watch to return it in its original packaging. Once the returned product has been received and verified in our workshop, we will proceed with the refund.
For any product return request, please get in touch with our sales team [email protected].
All our watches are sold with a 2-year international warranty.
During this period, any piece or component found by our technical team presenting a manufacturing defect, will be repaired of replaced, free of charge.
Your watch will be taken care of in one of the FOB PARIS workshops (Paris, Dubai, Tokyo, Shanghai or Hong-Kong).
general information
Your FOB PARIS watch was both designed and manufactured with great care. It contains a great number of delicate components, which is why we encourage you to be cautious while wearing it. Avoid any sudden impact and keep your timepiece away from extreme conditions.
For optimal reliability, it is recommended that the watch be checked by a watchmaker every 5 years in order to ensure its proper functioning.
Furthermore, to safeguard your watch, please read and follow the instructions described in the user manual.
For any necessary repairs, your watch will be taken care of in one of the FOB PARIS workshops (Paris, Dubai, Tokyo, Shanghai or Hong-Kong).
FOB PARIS
16 rue des Gravilliers
75003 PARIS
FRANCE
+33 1 45 23 32 43
General
[email protected]
Commercial team
[email protected]
After Sales services
[email protected]
