FAQ

  • The products

    Watches and accessories by fob Paris are made in France.
    Each fob Paris product involves the handwork of several craftsmen. We therefore strongly advise you to be careful to the use and care recommendations as described bellow.

    fob Paris products are available on the online boutique, or at fob Paris’ retailers. The retailers list is available on the website.


  • Online sale

    Payment

    Payment can be done by credit card (Visa, Carte Bleue, MasterCard, American Express) or via a Paypal account.

    France: free shipping and return

    Shipping and return are free in metropolitan France.
    The goods are shipped in 5 working days after the payment confirmation, if the ordered product is available.

    International shipping

    Delivery is available worldwide. The delivery is free for metropolitan France, and charged to the customer for other destinations. The shipping charges are calculated in the e-boutique.

    The goods are shipped worldwide in 12 working days after the payment confirmation, if the ordered product is available.

    Return of items and right of retractation

    In accordance with the provisions of Articles L.121-21 and following articles of the Consumer Code, the customer has the right of retraction which he can exercise, without having to give a reason, within fourteen clear days with effect from the receipt of items. This right of retractation is not applicable for custom-made products.

    In this context, the customer has the option of returning the delivered items within this time, in their original packaging, in perfect condition, complete (accessories, instructions, warranty card, etc.) and accompanied by a copy of the invoice.

    The invoiced price of items returned will be reimbursed by crediting the customer’s bank account using the bank details provided to fob Paris when the order was placed via the e-boutique. Reimbursement will take place within thirty days following receipt of the items returned by fob Paris.

    Items returned incomplete, damaged, deteriorated or soiled by the customer will not be reimbursed.

    Support / Questions

    You can contact the fob Paris commercial department: commercial@fob-paris.com

  • Use and care

    Your fob Paris watch was both designed and manufactured with great care. It contains a great number of very delicate components, which is why we encourage you to be careful, avoid any impact to the watch and keep it away from extreme conditions.

    For optimal reliability, it is recommended that the watch be checked by a watchmaker every 5 years in order to ensure its proper functioning.

    Furthermore, to safeguard your watch please read the recommendations available on the users guide.

  • Repairing and after sales services

    If the product was bought in fob Paris retailer, it has to be brought back there.

    If the fob Paris product was bought on the e-boutique, it has to be sent back to fob Paris directly. The first step is then to get in touch with fob Paris commercial department: commercial@fob-paris.com

  • Warranty

    The fob Paris watches and accessories have a 24-months warranty.